Questions, feedback, or help — we are always here for you.
Typically replies within 24 hours
support@onetap.com.bd
9 AM — 9 PM
+880 1XXX-XXXXXX
Sunday — Thursday
Banani, Dhaka 1213
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Address
Level 8, OneTap Tower
Banani C/A, Dhaka 1213
Office Hours
Sunday — Thursday
9:00 AM — 6:00 PM
Support
9:00 AM — 9:00 PM
7 days a week
Enter your phone number, verify via OTP, set a 4-digit PIN — registration takes just 2 minutes.
Top up your wallet using bKash, Nagad, or any VISA/Mastercard debit/credit card.
Scan your QR ticket at the station within 30 minutes of purchase. Expired tickets are automatically refunded.
Standard accounts have a ৳25,000 daily limit. KYC-verified accounts may have higher limits.
It works on NFC-supported Android devices. iOS currently has limited NFC write support.
Yes. Failed transaction amounts are refunded to the source account or wallet within 24–72 hours.